At Hashboard, we want to ensure our platform supports your team operations transparently. This policy details how subscription cancellations are handled, under what conditions refunds are issued, and how our support desk coordinates billing reviews.
These terms apply to all online subscription models, user seat upgrades, and platform features.
1. Subscription Cancellations
Administrators may trigger the cancellation of their Hashboard workspace subscription at any time:
- No Contracts: There are no long-term locks or early termination fees. Cancellations can be completed directly from the Billing page inside the administrator dashboard.
- Usage Period: Upon initiating a cancellation, the workspace remains active with full features (chat stream, spaces vault, payroll allowance ranges, calendar grids) until the end of the current pre-paid billing cycle.
- Subsequent Terms: No further charges will be made to your payment method once the cancellation request is active.
2. Refund Eligibility
Generally, Hashboard subscriptions, user seats, and module access fees are non-refundable. We do not provide prorated refunds or credits for partially used billing terms (monthly or annual).
3. 14-Day Money-Back Guarantee
For first-time business workspace subscriptions, we offer a 14-day money-back guarantee:
- If you are unsatisfied with Hashboard operations modules, you can request a full refund within 14 days of your initial payment.
- This guarantee applies strictly to the initial plan subscription and does not cover manual user seat upgrades or subsequent monthly/yearly renewals.
- Refund requests submitted after 14 days will be evaluated according to standard non-refund terms.
4. Processing Timelines
Once a refund request is approved by our billing team, the amount is automatically credited back to your original payment method. The refund transaction typically takes 5 to 10 business days to reflect in your banking statement, depending on your card issuer or banking institution.
5. Technical Failures
In the rare event of double billing errors, system transaction failures, or documented server/database outages exceeding our SLA standards (99.9% uptime), please open a ticket with our support desk. We will immediately audit the transaction history and issue billing credits or refunds where applicable.
6. Enterprise Plans
Custom enterprise arrangements, dedicated database deployments, and volume license agreements are subject to the specific refund and cancellation clauses documented in the respective service level agreements (SLAs). Offline corporate terms supersede this general policy.
7. Support & Queries
To initiate a refund request, report a billing discrepancy, or ask questions about cancellations, please contact our financial operations team:
Email: billing@hashboard.app
Response Time: Within 24-48 business hours.